Refund and Returns Policy
- Our policy for returns and authorization will be as follows for all products.
- Please note that we may change the policies governing orders refunds and authorization for our products occasionally.
- So please check the terms and conditions applicable at the time of ordering.
Product return
- If you wish to return your product, you must send it back to us within 5 days of receiving your order and pay the shipping fee
- If it has been 5 days since your item was delivered unfortunately we cannot offer you a return or exchange.
Exchange return of products
- To be eligible for returns.
- Not productive fit.
- The product may be defective.
- Your item must fit and be in the condition you received it with brand tags not altered by you and not damaged.
- It must also be in the original packaging.
- The products to be returned must be in good condition without any dust, odor, perfume, stains, scratches, torn or damaged.
- If you purchased the product as a set it must be replaced as a complete set.
- If the stock is not available in the same condition and your exchange cannot be completed we will make sure to exchange it for another product.
- We will not offer you the option of exchange if the product is returned defective or
completely damaged condition. - We do not provide any compensation or refund.
- If a product does not meet these conditions then unfortunately we cannot offer an exchange or refund for them.
For cancellation
- Cancellation is possible only if the product has not been shipped. Once the product is shipped, the cancellation is not valid.
Customer support
- If you have any questions or concerns regarding returns and cancellations, please contact us.
- We are available Monday to Saturday Available between 11:00 am to 6:00 pm
Email id = support@onblackbolt.com